Shipping & Delivery Policy

Last Updated: 05 March 2026

This Shipping & Delivery Policy explains how MS Agri Trust processes and delivers orders placed on shop.msagritrust.org.

1. Order Processing

Once an order is successfully placed on shop.msagritrust.org, it will be processed within 1–3 business days.

Order processing includes:

• Order confirmation

• Product availability check

• Packaging and dispatch preparation

Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Locations

We currently ship products to selected locations across India. Delivery availability may vary depending on:

• Customer location

• Courier service coverage

• Product type (especially agricultural inputs)

If your location is not serviceable, our team will contact you and initiate a refund if the order cannot be fulfilled.

3. Delivery Time

Estimated delivery times:

• Within Tamil Nadu: 2–5 business days

• Other states in India: 4–8 business days

Delivery times may vary depending on courier services and location.

4. Shipping Charges

Shipping charges may vary based on:

• Product weight or size

• Delivery location

• Order value

The applicable shipping charges will be displayed during the checkout process before payment confirmation.

From time to time, we may offer free shipping promotions on selected products or orders.

5. Order Tracking

Once your order is shipped, you may receive:

• A shipping confirmation email or SMS

• Tracking details if available through the courier service

Customers can use the tracking number to monitor delivery status.

6. Delayed or Failed Deliveries

Delivery delays may occur due to:

• Weather conditions

• Transport disruptions

• Government regulations

• Incorrect shipping address

• Courier service issues

If a delivery attempt fails due to incorrect address or unavailability of the customer, additional shipping charges may apply for re-delivery.

7. Damaged or Missing Products

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with:

• Order number

• Photos of the damaged product

• Description of the issue

Our support team will review the request and arrange a replacement or refund if applicable.

8. Shipping Restrictions

Certain agricultural products may have shipping restrictions depending on local regulations. In such cases, the order may be canceled and refunded.

9. Contact Us

For any shipping-related questions, please contact:

MS Agri Trust
Website: https://shop.msagritrust.org
Email: support@msagritrust.org